Roles and Responsibilities

- Provide technical support for end-user systems, including troubleshooting and resolving issues related to hardware, software, and network connectivity.

- Manage and maintain a high level of system availability by performing regular maintenance tasks such as patch management, backups, and updates.

- Collaborate with other teams to resolve complex technical issues that require coordination across multiple systems or services.

- Develop solid relationships with stakeholders through excellent communication skills to ensure timely resolution of critical incidents.

- Stay up-to-date with industry trends and best practices in IT operations to continuously improve processes and procedures.

Desired Candidate Profile

- 1-6 years of experience in System Administration &
- Endpoint Support role.

- Bachelor's degree (B.Com/B.Sc) from a recognized university.

- Strong knowledge of Windows Server Administration, CCNA certification preferred

- VMware virtualization technology an added advantage.

- Proficiency in Backup And Recovery, Cyber security and compliance, Patch Management, Troubleshooting skills.

DETAILED JD

Endpoint, Hardware &

- User Support

- Provide L1/L2 support for enterprise endpoints including laptops, desktops, printers, scanners, mobile devices, servers, and peripherals.

- Perform hands-on hardware troubleshooting, diagnostics, and component replacement (RAM, HDD/SSD, batteries, power adapters).

- Coordinate with OEMs and service partners for hardware warranty, AMC, and RMA management.

- Install, configure, and support Windows, macOS, Linux, device drivers, and Microsoft Office 365 applications.

- Support users across corporate offices, factories, warehouses, and sales locations ensuring minimal business disruption.

Windows &

- Linux Server Administration





- Administer Windows Server 2022 including Active Directory, Group Policy, DNS, DHCP, file and print services.

- Plan and execute Windows Server migrations from 2012 to 2022, including data migration, testing, and post-migration stabilization.

- Provide operational support for Linux servers (user management, permissions, services, logging, and shell operations).

- Monitor server health, logs, performance, and uptime using enterprise monitoring tools.

File Transfer &

- Integration Services

- Configure and manage FTP, FTPS, and SFTP services for secure data exchange with internal teams and external partners.

- Monitor file transfers, access logs, and performance to ensure security and reliability.

Cloud Platforms &

- Virtualization

- Support enterprise workloads across AWS, Microsoft Azure, and Google Cloud Platform (GCP).

- Assist in provisioning and maintaining virtual machines, storage, backups, and cloud-based services.

- Support disaster recovery (DR) drills and cloud cost optimization initiatives.

Cyber Security &

- Compliance

- Coordinate with the SOC team for incident response, alert investigation, and remediation activities.

- Support SIAM (Service Integration &
- Management)

processes for effective multi-vendor IT operations.

- Monitor and manage endpoint security controls including antivirus, EDR, disk encryption, and firewall policies.

- Ensure compliance with IT security standards, audits, and FMCG regulatory requirements.





Networking, Server Room &

- Data Center Operations

- Support LAN/WAN networking including IP addressing, DNS, DHCP, VPN connectivity, and basic network troubleshooting.

- Perform server room and data center monitoring, including power, cooling, racks, cabling, and environmental alerts.

- Ensure high availability of IT infrastructure across on-prem and cloud environments.

Backup, Incident &

- ITSM Management

- Manage and monitor regular server and endpoint backups, ensuring successful completion and periodic restore testing.

- Log, track, and resolve incident and service request tickets using ITSM tools (ServiceNow, Freshservice, Jira, etc.).

- Ensure incident resolution within defined SLAs/OLAs and perform root cause analysis for recurring issues.

Vendor Management, Procurement &

- Commercial Coordination

- Coordinate with IT vendors, OEMs, ISPs, and service providers for day-to-day IT operations and support.

- Handle negotiation, evaluation, and procurement of IT hardware including laptops, desktops, printers, servers, networking equipment, and accessories.

- Manage procurement of IT tools, software licenses, cloud subscriptions, and security solutions.

- Oversee AMC renewals, contract management, and service renewals for hardware, internet links, and IT services.

- Track procurement lifecycle, budgets, vendor SLAs, and delivery timelines to ensure cost-effective IT operations.

IT Documentation &

- Reporting

- Maintain SOPs, runbooks, migration documents, procurement records, and troubleshooting guides.

- Manage IT asset lifecycle, vendor contracts, software license compliance, and audit documentation.

- Support internal and external IT audits through accurate reporting and evidence management.

📌 System Administrator and EndPoint Support Engineer (Mumbai)
🏢 J.L. Morison India
📍 Mumbai