We are urgently hiring a with Service Desk Associate( TechOps Engineer)

Work Location: Bangalore

Work Mode: Hybrid

Shift Timing: Rotational Shifts

Key Responsibilities

- Provide technical and operational support to internal/external teams.

- Troubleshoot and resolve Windows, Active Directory, Exchange, networking, and infrastructure-related issues.

- Perform root cause analysis and coordinate with Product, Infra, and Service Delivery teams for issue resolution.

- Monitor KPIs, SLAs, and system performance using ITIL best practices.

- Identify process improvements and optimize monitoring/alerting systems.

- Create technical documentation, SOPs, and end-user manuals.

- Participate in rotational shifts and on-call support.

Required Skills

- Windows OS, Microsoft Office, Microsoft Exchange

- Active Directory (AD) Administration

- Network & Infrastructure Troubleshooting

- Incident Management & Root Cause Analysis

- ITIL / SLA-driven support workplace

- Strong analytical and communication skills

Preferred Qualifications

- Graduate/Diploma in IT or related field

- ITIL Certification (preferred)

- Self-driven with strong problem-solving ability and willingness to learn

📌 Support Engineer (Bengaluru)
🏢 Talento HR
📍 Bengaluru