Talent500 is hiring for one of its clients.

Who are we:

Core Insurance Platforms (CIP) is Zurich’s global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating model—covering governance, standards, architecture, service delivery, and reuse—so our business units can deliver at speed and scale.

CIP is the strategic steward of Zurich’s Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency.

India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich’s business units worldwide.

Citrix & Azure Virtual Desktop Administrator

About the Role:

We are seeking an experienced Citrix and Azure Virtual Desktop (AVD) Administrator to support a large-scale enterprise End User Computing (EUC) environment . The role focuses on ensuring service stability, SLA adherence, optimal user experience, and operational excellence within a 24x7 managed-services delivery model.

Key Responsibilities:

Platform Administration:

- Administer and support Citrix CVAD / Citrix DaaS environments, including Delivery Controllers, StoreFront, and NetScaler (ADC) Gateway.
- Operate and maintain Microsoft Azure Virtual Desktop (AVD), including host pools, session hosts, and application groups.




- Manage FSLogix profile containers and golden image lifecycle (build, test, version, deploy).
- Ensure platform high availability, performance, and secure remote access in line with enterprise standards.

Incident, Problem & Change Management:

- Provide L2 and L3 support for Citrix and AVD incidents; perform root-cause analysis and implement preventive actions.
- Participate in Change Advisory Board (CAB) reviews and execute changes following ITIL best practices.
- Maintain operational runbooks, SOPs, and knowledge-base articles.

Monitoring & User Experience:

- Monitor end-user experience metrics such as logon duration and session stability using Citrix Director, Azure Monitor, and Log Analytics.
- Proactively identify performance degradation and drive improvements.

Automation & Cost Optimization:

- Develop PowerShell scripts to automate repetitive administrative tasks.
- Optimize Azure consumption (right-sizing, scaling schedules, reserved capacity) to control cloud spend.

Governance & Compliance:

- Ensure adherence to security, audit, and regulatory requirements (e.g., access reviews, patching, vulnerability remediation).
- Maintain accurate platform documentation and configuration records.

Required Qualifications:

Education:

- Bachelor's degree in Computer Science, Information Technology, or a related discipline.

Technical Skills:

- Citrix CVAD / Citrix DaaS, StoreFront,



and NetScaler (ADC) administration.
- Microsoft Azure Virtual Desktop (AVD) — host pool design and session host management.
- FSLogix profile container management.
- Windows Server, Windows 10/11 (multi-session), Active Directory, Group Policy, and DNS.
- PowerShell scripting for administration and automation.

Operational Skills:

- Working knowledge of ITIL processes (Incident, Problem, Change, Configuration).
- Hands-on experience with monitoring tools such as Citrix Director and Azure Monitor.

Preferred Qualifications:

- Experience with Nerdio Manager for Enterprise.
- Familiarity with Microsoft Intune / Endpoint Management.
- Exposure to large, regulated enterprise environments (banking, insurance, healthcare).

Certifications(Preferred):

- Citrix Certified Associate — Virtualization (CCA-V).
- Microsoft Certified: Azure Administrator Associate (AZ-104).
- Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140).

Core Competencies:

- Customer-centric mindset with solid service ownership.
- Structured troubleshooting and analytical problem-solving.
- Ability to handle high-priority incidents calmly and effectively.
- Clear written and verbal communication with global stakeholders.

Key Performance Indicators:

- SLA adherence for incident response and resolution.
- Mean Time To Resolve (MTTR) for L2/L3 incidents.
- End-user experience metrics (logon time, session stability).
- Change success rate and rate of failed changes.
- Measured improvements through automation and cloud cost optimization.

Function: End User Computing Location: Hyderabad, India (Global Delivery Model)

Experience: 1-3 Years

Employment Type: Full-Time

📌 Support Engineer - EUC Virtual Platforms-28255] (Hyderabad)
🏢 Talent500
📍 Hyderabad