Job Summary
The Benefits Associate is an entry-level role within the HR Service Center that provides Tier-1 colleague support for benefits-related questions and transactions across assigned countries or populations. The role serves as a first point of contact for routine inquiries, case intake, and basic issue resolution, while coordinating with payroll, external vendors, and the Global Advantages COE to ensure timely and accurate service delivery.
This role supports day-to-day benefits administration activities, including enrollments, changes, terminations, vendor coordination, and payroll-related benefits updates. A key responsibility of the position is performing reconciliation work, including colleague census, eligibility, pension contribution, invoice, and premium reviews, to help ensure records and payments are accurate. Because reconciliation work can be more complex, structured training and process guidance will be provided.
The role is accountable for executing assigned responsibilities in a high-quality, timely manner and in alignment with service-level expectations,



standard operating procedures, and operational metrics. More complex cases, exceptions, and non-routine plan matters are escalated to senior team members, payroll, vendors, or the Global Benefits COE as appropriate.
Essential Job Functions
Essential Job Functions include the following:
Customer Support and Case Management
Serves as a Tier-1 point of contact for colleague benefits questions, routine issue resolution, and case intake through the HR Service Center.
Escalates complex cases, exceptions, plan interpretation questions, and non-routine issues to senior team members, payroll, vendors, or the Global Benefits COE as appropriate.
Supports claim administration and collect documentation needed to facilitate submissions or follow-up with colleagues, beneficiaries, and vendors, as applicable.
Benefits Administration
Supports day-to-day benefits administration activities, including current hire enro

📌 Benefits Associate (Bengaluru)
🏢 Alcon
📍 Bengaluru