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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us
Role Overview:

As a Technical Product Consultant, you act as the critical bridge between global frontline support [across PTGSB segments], Product Engineering, and Center of Excellence (CoE). You are the final line of defense for complex technical challenges and the primary architect of the knowledge that empowers our entire support ecosystem. You will support agents, help troubleshoot advanced technical issues, while focusing on efficiency and product improvement. You will handle final level consults from their respective PAs to speed up and ensure correct solutions are provided for Account Managers and end customers.

In addition to consults from the frontline support, the Technical Product Consultant will also handle escalations from the Sales team to resolve high priority tickets.



You will also support recent product launches (Closed and Open Beta) from resolving technical issues for clients, creating new content for launches, and capturing and disseminating knowledge gained on new features to the broader team across GOC and partners.
Position Responsibilities:
You are responsible for resolving the most critical technical consults, architecting the knowledge management framework for new product launches (Beta), and upskilling GOC and partner teams to ensure high-quality support. You don't just solve problems; you perform root-cause analysis to implement long-term fixes that improve the product for everyone.
Advanced Technical Resolution: Act as the final point of escalation for the most critical and complex technical consults, ensuring end-to-end ownership and resolution for Google customers.
Engineering Liaison & Bug Management: Own the end-to-end bug reporting lifecycle. Translate complex, ambiguous technical fa

📌 Tech Process Senior Specialist (Hyderabad)
🏢 Google Operations Center
📍 Hyderabad