Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive setting, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
The purpose of this job is to provide production support for, and automation of, financial services production processes. This team is responsible for the scheduling and production of EASY applications to ensure compliance with both regulatory and client Service Level Agreements (SLAs). This support includes response to, and mitigation of, production-critical program failures and root-cause analysis of production issues.
The expectation of a Technical Operations Analyst is to coordinate production processes, present automation opportunities to developers on the team, provide excellent customer service, and model best practices.
DUTIES / RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
Performs technical triage on EASY system applications to diagnose root cause of issues and identify and / or implement resolutions within the Service Level Agreements (SLAs).
Acts as a support specialist and liaison between Systems Application Support and EASY development teams to report software application defects and report severity / impact of defects.
Using the CA Workload Automation tool, AutoSys, creates, schedules, and monitors back-end applications for transactional processing.
Responds to service ticket requests from business users, system developers, and clients to perform requested tasks that fall within the scope of team responsibilities.
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