Backup Program Coordinator
UMGC Europe
Location: Moron Air Base, Spain
Overseas Contingent 1, 48% FTE, Part time
The Backup Program Coordinator (PC) reports to and works with the Assistant Director (AD) in the administration of UMGC Europe programs. It is the job of the Backup PC to ensure that quality services are provided to all current and prospective students and to be responsive to students and student issues. The Backup PC must work effectively with the AD, local military education coordinators and staff, education center personnel, faculty, administrative staff in Kaiserslautern, and the military community at large.
Essential Duties & Responsibilities
Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive
Document all student contact through UMGC’s Customer Relations Management System and schedule appropriate follow-up activities
Provide and maintain open and positive communications with host military Education Services Officer (or equivalent)



and respective Education Center staff
Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
Provide assistance with processing students’ military documentation( i.e. Tuition Assistance vouchers, ID cards, orders, etc.)
Distribute marketing, advertising, and mass media materials at assigned locations when permissible
Assist with base access as needed.
May provide

📌 Backup Program Coordinator, Moron Air Base (Moraon)
🏢 University of Maryland Global Campus
📍 Moraon