Job Title:
Process Trainer
Job Description
The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Eligibility :
· Minimum: 2 years as a process or product trainer
· Should have exposure to BPO industry
Key Responsibilities :




· Responsible for providing day-to-day functional direction to agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
· Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom workplace.
· Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
· Accountable for achieving individual training performance metrics.
· Support and partner with Operations to transition agents from training to production environment, ensuring competency levels meet business needs standards
· Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.

📌 Process Trainer (Hyderabad)
🏢 CNX
📍 Hyderabad