Job Title: S2P Solution Specialist
Location: Hyderabad
About the job:
Sanofi Global Hub (SGH) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D;, Data & Digital functions​
The company is focused on accelerating development to deliver breakthrough medicines and vaccines to patients, delivering excellence though Diversity.
Sanofi operates in 90 countries with 91 000 employees worldwide, working in 59 manufacturing and 20 Research & Development (R&D;) sites. In 2022 business net income was €10.3 Billion, delivered by 4 Global Business Units: Specialty care, Consumer Healthcare, Vaccines & General Medicines.
Sanofi covers major therapeutic areas, including immunology, cardiovascular, diabetes, oncology, rare diseases, etc.
Main responsibilities:
Operational Support & Issue Triage:
Provide first-line support for S2P-related inquiries, following established procedures to resolve routine issues.




Assist in troubleshooting basic issues within enterprise systems like Coupa and SHIFT.
Accurately track all incoming requests and issues, ensuring all necessary information is captured in the team's centralized tracker.
Escalate complex or non-standard issues to the Manager for resolution.
Process Adherence & Documentation Support:
Follow established SOPs and work instructions to execute tasks related to the approval workflows and lifecycle.
Assist in maintaining process documentation, ensuring guides and work instructions are up-to-date with minor changes.
Support the team by helping to prepare materials for process improvement workshops or meetings and participate in transformative AI tool testing.
Stakeholder & Vendor Communication:
Serve as an initial point of contact for basic inquiries, guiding stakeholders to the correct resources or FAQs.
Assist in communicating status updates to internal requesters.
Provide timely and skilled follow-up o

📌 P Solution Specialist (Hyderabad)
🏢 Sanofi
📍 Hyderabad