Interactive/Web Marketing
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding current and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Within HPE, our Operations, Legal and Admin teams work across the business, providing visible accountability and measurable outcomes. With a variety of roles and responsibilities these teams really connect the dots,
giving us the essential insights, support and capability to accelerate our transformation to be the world’s edge to cloud company. Join us redefine what’s next for you.
What you’ll do:
RESPONSIBILITIES:
Manage Support Ticket Workflow: Triage, prioritize, and track support tickets raised by frontline business operations (e.g., customer-facing teams), ensuring timely resolution of issues impacting the eCommerce value stream. Liaise with IT Production Support: Partner with IT teams to escalate and resolve technical issues (e.g., application bugs, system downtimes) across the suite of interconnected business applications, minimizing disruptions to the customer experience. Develop Training Programs: Create and deliver training sessions for frontline teams to improve their proficiency with the eCommerce applications, reducing errors and future support ticket volume. Curate Knowledge Content: Build and main