Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You work in Mondelēz International Digital Services, providing front-line support in your area of responsibility, guiding employees through specific processes and working with others to direct and resolve issues and enquiries.
How you will contribute
You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood. In this role, you will work within service level agreements, communicating when cases are escalated. In addition, you will be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on FAQs. You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system,
assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. This role requires you to comply with quality assurance and data protection activities.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
Customer service
Working in a shared service organization
Working with case management systems
Your area of process specialism
Active listening skills
Asking questions based on end-user scenario and judgment skills to respond to all types of employee-related questions
Multi-tasking and managing a fluctuating workload
Operational excellence
We are hiring an HR Executive to support our Head Office Sales function. This is a hands-on, execution-focused role where you will work closely with sales managers and teams to deliver day-to-day HR support while contributing to people initiativ