At LPL’s Global Capability Center, you'll find a collaborative culture where your voice matters, integrity guides every decision, and technology fuels progress. Your skills, talents, and ideas will redefine what's possible. LPL's success reflects its exceptional employees, who together pursue one noble purpose: empowering financial advisors to deliver personalized advice for all who need it. We’re proud to be expanding and reaching current heights in Hyderabad.
Join us as we create something extraordinary together.
LPL Financial is seeking an Application Support Analyst (ASA) reporting to the Technology Operation Planning & Support (TOPS) team. TOPS serves as technology escalation group for internal help desks and development teams. The ASA will support multiple brokerage applications as a member of this centralized application support team. ASA focus will be providing Tier 2/3 technology support that includes incident ticket management, production support release coordination,
system monitoring and issue analysis across entire LPL application platform.
Additional day-to-day responsibilities will include updating support artifacts, system problem triage, trend analysis, ticket tracking, application testing, change management and coordinating production installs. ASA will be instrumental in gathering data facts and providing solutions to our technology support partners; with proactive and timely communications. Provide support for incident management, problem management (root cause analysis), and defect management. Employ troubleshooting skills in support of incident management team and working closely with technology support groups. Propose and/or deliver analysis for production break-fixes, defects and work orders submitted by business and IT leaders
Essential Functions:
Experience in problem management and incident management processes
Must be able to adapt plans to meet service and/or operational challenges. Identifies and resolves t
📌 Application Support Analyst (Hyderabad)
🏢 GCC India
📍 Hyderabad
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