About the Team:
Our team is looking for a Senior Global Crisis Incident Commander to respond to and mitigate critical and high impact global events and escalations. Working within a specialist team, you will be responsible for directing and coordinating the Major Incident process with related activities of resolver teams across multiple AT&T; Support organizations and taking lead on major incidents to ensure the business receives relevant communications/updates and service is restored against SLAs.
Job Summary:
The Incident Administrator (IA) is responsible for the administrative, coordination, and communication execution of technology incident management. The IA serves as the first responder and operational anchor for declared incidents, ensuring disciplined process adherence, accurate documentation, structured communications, and timely engagement of required resources.
This role is intentionally designed to separate administrative orchestration from technical command, enabling the Incident Commander (IC) to focus on diagnosis, decision‑making, and service restoration.



This separation is a deliberate reliability control aligned with ITIL and SRE practices.
Key Responsibilities
Incident Orchestration & Administration
Establish and manage incident bridges for Sev 1–3 incidents (Sev 4 as required).
Serve as the initial responder to incidents, ensuring timely structure and engagement.
Own incident administration and coordination throughout the lifecycle.
Engagement & Escalation Management
Coordinate and track engagement of technical teams, vendors, and leadership per Incident Commander direction.
Manage attendance, participation, and follow‑ups during active incidents.
Execute escalations and call‑to‑work actions in accordance with incident severity and guidance.
Communication & Stakeholder Updates
Own structured incident communications, including status updates, milestone notifications, and resolution summaries.
Maintain consistent cadence and message discipline acros

📌 Specialist Tech Service Mgmt- Incident Commander or administrators, Service Desk,24/7 rotational (Hyderabad)
🏢 At&T
📍 Hyderabad