Position: Guest Service Associate
Department: Food & Beverage / Guest Relations
Location: Lodhi Colony, New Delhi
Industry Preference: Fine Dining / Luxury Hospitality / Premium Restaurants

ABOUT THE FRAME
The Frame is a distinctive multi-level dining destination in Delhi’s Lodhi Art District, where food, art, design, and storytelling come together to create an immersive hospitality experience.
We are building a team that believes exceptional hospitality goes beyond service — it is about creating thoughtful, personalized, and memorable experiences for every guest.

ROLE OVERVIEW
We are looking for a polished, confident, and guest-focused Guest Service Associate with strong experience in fine-dining or luxury hospitality.
The ideal candidate should understand refined service, possess excellent guest-handling skills, and have the ability to anticipate guest needs while maintaining the highest standards of professionalism and attention to detail.

KEY RESPONSIBILITIES
Welcome and engage guests with warmth, confidence, and impeccable hospitality etiquette.




Create a personalised and seamless guest experience from arrival through departure.
Understand guest preferences and proactively anticipate their requirements.
Manage reservations, walk-ins, seating, table allocations, and guest requests efficiently.
Demonstrate robust knowledge of the menu, beverages, ingredients, and service sequence.
Deliver service in accordance with fine-dining standards and established SOPs.
Coordinate effectively with the kitchen, bar, service, and management teams.
Handle VIP, regular, and discerning guests with professionalism and discretion.
Maintain impeccable standards of grooming, table presentation, ambience, and service.
Handle guest feedback and concerns professionally, ensuring timely resolution.
Support the team during busy service periods while maintaining composure and service quality.
Assist in maintaining smooth restaurant operations and contribute to overall guest satisfaction.

📌 Guest Services Associate (India)
🏢 The Frame
📍 India