As a Conversion Officer, you will play a pivotal role in supporting Regional Heads / their proxies across different territories in converting applications to paid students. This role requires a dynamic individual with strong communication skills, both written and spoken and a keen attention to detail. Operating in a desk-based environment, you will collaborate closely with Sales teams (or as designated) to ensure a smooth transition of potential students to enrolment phase, and beyond.
You will be ensuring a connected and seamless experience for prospective students throughout their journey. As a valuable member of a high-performing team, you will contribute to the overall effective service delivery by providing top-quality admissions support to applicants, agents, and academic decision-makers, all while adhering to established standards. This dynamic role encompasses various tasks related to university admissions.
Duties And Responsibilities
Maintain a Healthy Pipeline:
Ensure the application pipeline is accurate and up to date,
with correct statuses (please change stages and do not wait for BDs; to avoid delay in application processing) and adherence to processes by BDMs
Assist the BD Teams for release of offers or for any other application related issues involving Admissions/Visa teams
Close previous intake applications: Follow up with BD Teams for closure of past intake applications
Assist the BD teams with release of offers, interview links, delays from Admission / Visa teams
Support Application Progression: Collaborate with BDMs to ensure every application moves smoothly through the process and reaches the visa stage.
Provide CRM/refresher training to recent joiners or agents if required
Document Collection & Follow-ups:
Engage with agents to obtain pending documents for Conditional Offers and beyond
Uploading documents – CO may upload the documents at any stage to help BDMs while they travel. Documents received on email is recommended
Regular