Job Description – HO Operations

L4

Designation

EXEC MGR

Department

Operations - Customer Service

Level

L4

Employment Type

Full time

Location

Hyderabad

Reporting Manager Title

ASSISTANT MANAGER

Language

Marathi, Hindi & English

Travel

No

Academic Qualification

Any Graduate

Work Experience

2 years of minimum experience

Domain Knowledge (Preferable)

NBFC, Banking, BFSI, Financial Services

Key Responsibilities

- End to End closure of customer email/ Grievance

- Coordination with respective team for closure of the cases

- Coordination with departments and sharing of RCA

- Monthly presentation of MIS/PPT

- Preparation and Updation of SOP’s

- Process improvement

- Handling cancellation process

Key Performance Indicators





Technical Skills:

- Resolution of customer escalations & Complaints within TAT

- RCAs and Improvement in the processes to control escalations

- Improvement in customer request resolution %

- Cancellation of cases within TAT

Key Skill Required

- Customer centric attitude

- Excellent communication skills

- Coordination skills

- Team and coordination skills

Additional Role Details

Work-Schedule

5 Days/week

Hiring Local/Pan-India Candidates

Local Candidate

Additional Comment (if any)

-

📌 Operations - Customer Service - TS - Hyderabad - BACL (India)
🏢 Important Business
📍 India