10 Aug
|
Leading
|
Chennai
- Monitor, maintain, and optimize computer systems, applications, and network environments to ensure high availability and performance.
- Proactively identify, prioritize, escalate, and resolve critical and high -impact support tickets.
- Perform advanced troubleshooting, root cause analysis, and implement permanent fixes.
- Coordinate with internal teams and vendors to resolve complex technical issues.
- Provide timely, high -quality technical support and guidance to end users.
- Document incidents, solutions, and standard operating procedures (SOPs) to improve team efficiency.
- Ensure adherence to IT support policies, SLAs, and best practices.
- Continuously update technical knowledge to stay aligned with evolving systems and tools.
Requirements
- Solid understanding of object -oriented programming concepts (preferably Python).
- Strong proficiency in Linux commands and SQL/NoSQL queries.
- Hands -on experience with Linux services and web servers (e.g., Nginx, Apache).
- Proven experience troubleshooting complex issues on Linux and Windows operating systems.
- Positive working knowledge of Ubuntu OS administration.
- Strong analytical, communication, and customer -handling skills.
- Minimum 3+ years of hands -on experience with Microsoft Azure.
Nice to Have: