Key Responsibilities

- Assess the existing institutional framework, organizational structure, and operational processes of the implementing agency.
- Identify institutional gaps and recommend strategies for strengthening organizational effectiveness, governance, and service delivery.
- Develop and implement institutional strengthening and capacity-building plans for project stakeholders.
- Support organizational restructuring, role definition, delegation frameworks, and process optimization initiatives.
- Assist in the development of Standard Operating Procedures (SOPs), operational manuals, guidelines, and institutional policies.
- Design and deliver training programs, workshops, and knowledge-sharing initiatives for utility staff and stakeholders.
- Support change management initiatives to facilitate adoption of recent systems, technologies, and operational practices.
- Review and recommend improvements in asset management, customer service,



performance monitoring, and utility management practices.
- Establish key performance indicators (KPIs) and performance monitoring mechanisms to improve organizational efficiency.
- Coordinate with project teams, government agencies, consultants, and stakeholders to ensure successful implementation of institutional reforms.
- Prepare progress reports, capacity-building plans, training materials, and institutional assessment reports.
- Support implementation of digital transformation and modernization initiatives within the utility, where applicable.

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

📌 Institutional Strengthening Specialist (India)
🏢 Recognized
📍 India