Head of Customer Operations (New Delhi)

Head of Customer Operations (New Delhi)

10 Aug
|
Leading
|
New Delhi

10 Aug

Leading

New Delhi

Head of Customer Operations | Healthcare Startup | Delhi



Delhi | Team: 50 (Sales + Service)





The TL;DR



We're a healthcare startup looking for someone to lead our 50 -member customer operations team. You'll own sales + service, drive performance, and report directly to the Founder. If you've spent years in BPOs waiting for leadership to make a decision, this is the opposite of that.



What You'll Do



- Own end -to -end performance for a 50 -person sales + service team

- Define and track KPIs that actually matter (conversions, CSAT, FCR, targets)

- Build QA frameworks

- Manage CRM, telephony, and reporting systems

- Handle workforce planning, scheduling, and daily ops

- Hire, train, and retain high -performers

- Report directly to the Founder on performance and growth










Requirements

What We're Looking For


- 5+ years in call centre / BPO ops

- Led teams of 20+ (sales and service, not just one)

- Healthcare / pharma / diagnostics background is a plus

- Hands -on with CRM and call centre software

- Fluent in Hindi + English

- Graduation (any stream)




Perks

Why This Role?


- Founder access, decisions happen in hours, not quarters

- Real ownership, your KPIs, your team, your call

- Growth potential as we scale

- Competitive pay + performance upside




📌 Head of Customer Operations (New Delhi)
🏢 Leading
📍 New Delhi

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