About this role:
Wells Fargo is seeking a Senior Systems Operations Engineer.
In this role, you will:
Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
Make decisions on technical changes and enhancements
Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive current initiatives
Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals
Required Qualifications:
4+ years of Systems Engineering, Technology Architecture experience,
or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
4+ years of experience in Major Incident Management, Production Support, or IT Service Management
Strong experience with major incident triage, monitoring tools, and escalation frameworks
Excellent executive communication and stakeholder management skills
Experience in financial services or large regulated enterprises preferred
Proven experience leading customer‑impacting and regulatory‑sensitive incidents
Strong facilitation, decision‑making, and executive communication skills
Ability to operate effectively in a 24x7, high‑pressure environment
Experience as technical writer or Technical Project management.
Strong verbal and written communication skills.
Command center operations or Major Incident management experience.
Experience in writing Exe