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What would you do? The HR Service Delivery Analyst will provide the knowledge, expertise and guidance to manage the process and people efficiently. To ensure 100% accuracy in all the resolutions provided by the helpdesk.
The Analyst is expected to answer all process related queries raised by Customer service Associate and the end user.
What are we looking for? "
Hands-on experience with Ticket tracking tools like Zendesk, ServiceNow, Salesforce
Hands on knowledge on Workday
Working knowledge of payroll systems (e.g. WDP, Workday,SAP, Kronos)
Comfortable with Microsoft Office tools (Word, Excel, PowerPoint, outlook)
Sound knowledge of Australian Laws
Excellent verbal and written communication skills
Typing speed – 50 words per minute
Able to work on a flexible basis as determined by the business needs
Ability to work under pressure
Team worker
Positive Attitude
Quick Learner
Punctual and Disciplined
Good Communication skills
Customer Focussed
Results driven
High standards of Integrity
Attention to detail "
Graduate in any discipline "
Relevant years Human Resource experience with similar background
Prior international BPO work
📌 Customer Contact Comms Analyst-Voice (India)
🏢 Accenture in India
📍 India
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