Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "
Provide high quality Tier 1 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Strive and achieve SLA target and business outcome indicators defined by the client" What are we looking for? "
Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Zendesk, Service Now & Salesforce preferred), Workday, Microsoft Office Suite, and Internet Explorer
Positive technical aptitude with an ability to learn quickly
Excellent verbal and written communication skills
Typing speed – 50 words per minute Able to work on a flexible basis as determined by the business needs
Ability to work under pressure
Team worker
Positive Attitude
Quick Learner
Punctual and Disciplined
Good Communication skills
Customer Focussed
Results driven
High standards of Integrity
At
📌 Customer Contact Comms Associate-Voice (Mumbai)
🏢 Accenture in India
📍 Mumbai
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