Riverbed. Empower the Experience
Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com
Position
We are seeking a highly analytical and results-driven Support Operations Analyst to play a critical role in scaling our global support organization, enhancing customer experience, and ensuring operational excellence.



This position will serve as a strategic partner to Support Leadership and Core IT Operations, delivering real-time business insights, workforce planning, performance analytics, and operational governance that enable informed decision-making and continuous improvement.
The ideal candidate is a data-fluent operator with a solid background in support operations, business analytics, workforce management, and business transformation initiatives.
What you will do
Business Intelligence & Analytics
Design, build, and maintain dashboards, reports, and data infrastructure to provide actionable insights and support strategic decision-making.
Deliver real-time analytics and operational visibility to Support Leadership teams.
Analyze support business performance across Global Support Operations, Core Operations, Workforce Management, and Data & BI functions.
Develop and present KPI reviews, trend analyses, capacity reports, and business performance updates.
Workforce Planning & Operational

📌 Support Operations Analyst (Bengaluru)
🏢 Riverbed Technology
📍 Bengaluru