We are looking for a detail -oriented and customer -focused Executive – Visa Services for our Tours & Travel company. The candidate will be responsible for handling visa -related processes, assisting customers with documentation, and ensuring smooth visa application support. The ideal candidate should have good communication skills, coordination ability, and basic knowledge of visa procedures.

Key Responsibilities


Visa Processing & Documentation


- Handle end -to -end visa processing activities for customers.

- Guide customers regarding visa requirements and documentation.

- Verify and collect required documents for visa applications.

- Prepare and submit visa applications accurately and on time.

- Follow up on visa application status and updates.


Customer Support

- Respond to customer inquiries through phone, email, and social media.

- Provide clear information about visa procedures, timelines, and requirements.

- Assist customers with appointment scheduling and travel -related documents.

- Maintain positive relationships with customers and provide timely support.


Coordination & Operations

- Coordinate with embassies, consulates, and travel partners when required.

- Maintain proper records of applications and documents.





- Ensure all visa files are updated and organized.

- Support the operations team in travel -related coordination.


Reporting & System Management

- Update customer and visa details in Zoho CRM.

- Maintain daily reports and application tracking records.

- Ensure accurate data entry and document management.


Requirements

Required Skills

- Good communication and interpersonal skills.

- Attention to detail and documentation handling skills.

- Basic knowledge of visa procedures and travel documentation.

- Ability to coordinate with customers and external agencies.

- Familiarity with MS Office and Zoho CRM is preferred.

- Time management and problem -solving skills.