Roles & Responsibilities


1. Customer Handling


- Receive customers politely and greet them with professionalism

- Verify service requests and capture Voice of Customer (VOC) in the system

- Handle customer interactions both telephonically and face -to -face

- Provide timely updates to customers regarding repair status

2. Diagnosis

- Analyze and diagnose EV scooters to identify required repairs

- Update diagnosis reports in WMS (Getafix)

- Perform repairs as per customer concerns and conduct final inspections

3. System Handling

- Track customer complaints in Zendesk and update live status

- Operate Workshop Management System (Getafix) with 100% adherence

- Update operational status and ETA in both CRM and WMS

- Check scooter health using Telematics Command Centre for deep diagnosis

4. Technical Repairs

- Possess complete technical knowledge of EV scooters

- Repair or replace all scooter components as required

- Stay updated on technical training modules, EV bulletins, and product updates

5.



Process & Operations

- Ensure strict process adherence at the Experience Centre

- Maintain clearly marked service bays for vehicles/scooters

- Handle invoicing and payment collections

- Ensure bays are clean, safe, and fit for service operations

Skills Required

- Sound technical knowledge of EV / scooter systems

- Ability to use CRM, WMS, and diagnostic tools

- Process -oriented and safety -focused mindset

Experience Requirement

- Minimum Experience: 1 year as an EV 2 -Wheeler Technician

- Hands -on experience in electric scooter diagnosis, servicing, and repairs

Compensation

- Salary: ₹16,000 – ₹25,000 Net Take -Home per month

- Salary will be offered based on relevant experience and interview performance

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Minimum Qualification

- 12th Pass / Diploma / ITI / Graduation / Post Graduation

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