Company Description StayVista (formerly Vista Rooms) is India’s largest collection of luxury vacation villas, focused on reinventing group getaways. Founded in 2015, the company offers a curated portfolio of 1,200+ villas across 85+ destinations, backed by an enthusiastic team of over 500 professionals.

StayVista has hosted more than 550,000 guests, creating inspiring and memorable stays for diverse groups of travelers. Expanding its presence in the luxury travel and group stay segment, the company now offers a range of personalized services to craft unique and tailored guest experiences. Team members join a fast-growing, customer-centric organization that values creativity, collaboration, and high standards of hospitality.

Role Description The Stay Experience Manager is a full-time, on-site role based in Bengaluru South, focused on ensuring an exceptional end-to-end experience for guests.

Responsibilities include coordinating pre-arrival communication, managing check-in and check-out processes, and addressing guest queries and requests promptly and professionally. The role involves working closely with property staff and central teams to ensure villas are prepared to brand standards, amenities and services are delivered as promised, and issues are resolved swiftly.

The Stay Experience

Manager will gather guest feedback, identify opportunities to improve services,



and support the design of personalized experiences for different guest segments. This position requires regular on-ground presence at properties, proactive problem-solving, and a strong commitment to guest satisfaction.

Qualifications

- Guest experience and hospitality skills, including relationship management, customer service, and a strong focus on satisfaction and retention.
- Operational and coordination skills, such as scheduling, vendor and property coordination, and attention to detail in managing in office activities.
- Communication and interpersonal skills, including clear verbal and written communication, conflict resolution, and the ability to interact with diverse guests and teams.
- Analytical and feedback management skills, including the ability to gather, interpret, and act on guest feedback to improve processes and services.
- Ability to work on-site with flexibility in working hours, including weekends and holidays, as required by guest stays.
- Proficiency with basic digital tools and property management or CRM systems; comfort with using mobile apps and online platforms.
- Previous experience in hospitality, travel, or customer-facing roles is strongly preferred.
- Bachelor’s degree in Hospitality Management, Business, or a related field is beneficial, though equivalent experience will be considered.

📌 Stay Experience Manager (Bengaluru)
🏢 StayVista
📍 Bengaluru