Key Responsibilities

- Drive Home Loan business to achieve assigned sales and disbursement targets.

- Manage and monitor the performance of branches within the assigned territory.

- Recruit, train, mentor, and retain Branch Managers, Sales Managers, Relationship Officers, and other sales team members.

- Develop and implement business strategies to maximize market penetration and revenue.

- Build and maintain strong relationships with builders, developers, DSAs, connectors, and referral partners.

- Identify recent business opportunities and expand the company's presence in the assigned market.

- Monitor daily sales activities, customer acquisition, and conversion ratios.

- Ensure adherence to company policies, operational guidelines, and credit processes.

- Coordinate with Credit, Operations, Legal, Technical, and Collection teams for smooth loan processing and timely disbursement.

- Monitor portfolio quality, delinquency, and collection efficiency within the assigned area.

- Conduct regular branch visits, performance reviews, and market analysis.

- Prepare and present MIS reports, business forecasts, and sales performance reports to senior management.





- Resolve customer escalations and ensure a high level of customer satisfaction.

- Monitor competitor activities, market trends, and pricing to identify growth opportunities.

- Ensure regulatory compliance and maintain documentation standards.

Key Performance Indicators (KPIs)

- Home Loan disbursement achievement

- Business sourcing and customer acquisition

- Team productivity and sales performance

- Branch profitability

- Portfolio quality (PAR/NPA control)

- Builder/DSA activation and productivity

- Customer satisfaction

- Compliance with company policies

Required Skills

- Strong leadership and team management skills

- Excellent sales, negotiation, and relationship management abilities

- Sound knowledge of Home Loan products and mortgage industry

- Understanding of credit assessment and loan processing

- Strong analytical and decision-making skills

- Excellent communication and presentation skills

- Market development and business planning expertise

- Proficiency in MS Excel and MIS reporting

📌 State Head (Indore)
🏢 MAS Rural Housing and Mortgage Finance
📍 Indore