Overview

The Facilitator & Training Coordinator is a high-impact, shared-skill role that unifies live learning delivery and operational coordination into a single integrated position. You will facilitate ILT, VILT, and blended learning sessions that drive measurable behavior change; own end-to-end logistics, LMS administration, scheduling, and learner communications; and track Kirkpatrick L1–L2 data to fuel continuous improvement. The ideal candidate thrives in ambiguity — equally energized by facilitating a dynamic virtual classroom and by building a clean tracking spreadsheet the next morning. They hold two truths simultaneously: excellent facilitation is a craft requiring preparation, presence, and adaptability; great coordination is a discipline requiring precision, proactivity, and follow-through. Reports to the Facilitation Manager.

Responsibilities

Facilitation & Learning Delivery

Deliver ILT and VILT sessions on customer service, product knowledge, communication skills, systems navigation, and role-specific content across new hire onboarding, upskilling,



and continuous learning programs
Create an inclusive, participatory learning environment grounded in adult learning principles; use role plays, case studies, call simulations, and scenario-based exercises (learners doing 80%, facilitator guiding 20%)
Facilitate nesting and on-the-job practice with coaching, feedback, and structured debriefs before learners are released to production
Adjust delivery in real time based on group energy and comprehension signals; provide 1:1 and small-group coaching for learners needing reinforcement
Partner with QA and Operations to align content with current KPIs, quality benchmarks, and performance standards

Training Coordination & Operations

Own end-to-end scheduling of sessions — calendar setup, learner invitations, rescheduling, cancellations; serve as day-of logistics lead (virtual session setup, breakout rooms, real-time issue resolution)
Manage learner enrollment, wai

📌 Staff Facilitator (Bengaluru)
🏢 Intuit
📍 Bengaluru