The Business Systems Analyst (BSA) – Labs Technology supports the configuration, administration, integration and ongoing operations of the Labs technology stack within GWS. Working as part of a broader technology team, this person assists in bridging laboratory operations, client IT teams and CBRE's internal technology stakeholders. A working understanding of IFM technology platforms is essential to this role: the Labs and IFM stacks are related, and this analyst must be able to understand both environments, identify where they intersect and help ensure data and process continuity across the full technology landscape. They support accurate system setups, secure integrations and effective end-user enablement.
Key Responsibilities
System Configuration and Administration
‒ Support end-to-end setup, configuration and launch of Labs technology platforms across new and existing client accounts, especially the tool eMaint.
‒ Assist in managing system hierarchies, asset structures, workflows and scheduling configurations to reflect the operational requirements of laboratory environments.
‒ Support data integrity across Labs platforms, assisting in regular audits and corrective action as needed.
‒ Document system configurations, change logs and administration procedures to support continuity and audit readiness in regulated environments.
‒ Apply working knowledge of IFM technology platforms to understand how Labs systems relate to the broader GWS technology landscape and identify dependencies.
Integration and Technical Solutioning
‒ Facilitate quality integrations between CBRE Labs technology tools and client enterprise systems to ensure consistent, reliable data flow.
‒ Identify and manage integration points between the Labs technology stack and IFM platforms, ensuring both environments remain aligned and data flows accurately across them.
‒ Assess integration and feature requirements in partnership with business teams, providing clear technical guidance on configurations a