Your Role at a Glance

The Channel Order Processor is responsible for delivering exceptional customer service to both internal stakeholders and external Channel Partners. This role requires clear, professional, and friendly communication to provide product information, respond to inquiries, identify potential issues, and resolve concerns efficiently and effectively. The Channel Order Processor plays a critical role in supporting customer satisfaction by ensuring accurate order processing, timely invoicing, and seamless coordination across departments.

In this role, you will manage order invoicing, review quotes, maintain detailed knowledge of Mastercam’s price list and sales policies, perform license swaps, and support customer service case management. You will collaborate closely with Sales, Technical Support, and the Digital Systems team to ensure CRM efficiency and smooth order workflows. Proficiency in CRM and accounting systems, including Salesforce and NetSuite, is required.

*This role is located in Pune, India*

How You’ll Drive Success

Order Processing & Invoicing




Accurately invoice orders in a timely manner in accordance with company policies.
Review quotes, including approving, rejecting, or submitting them to the Sales Department for further review.
Partner with Sales to process recent order requests from all buyers.
Program and perform license swaps at customer request.
Assist Technical Support with troubleshooting and replacing faulty hardware or software licensing.

Customer Service & Communication
Respond to inbound customer service calls and monitor multiple email accounts to provide timely and accurate support to Channel Partner.
Address customer inquiries and complaints related to orders, licensing, products and services.
Utilize the ticketing system to provide timely feedback to affected departments regarding service failures or customer concerns.

Sales Policy & Pricing Knowledge
Maintain a thorough understanding of Mastercam’s current price list

📌 Order Processor (Pune)
🏢 Mastercam
📍 Pune