Job Requirements*

LOCATION

- GURUGRAM

- Strong expertise in VMware vSphere (ESXi, vCenter) versions 6.x/7.x/8.x.

- Hands-on experience with VMware HA, DRS, vMotion, Storage vMotion, and Distributed Switches.

- Experience in VMware infrastructure upgrades, patching, and lifecycle management.

- Robust knowledge of SAN/NAS storage technologies and datastore management.

- Experience with backup and disaster recovery solutions such as Veeam, Commvault, or SRM

- Good understanding of Windows and Linux server administration.

- Knowledge of networking concepts including TCP/IP, VLANs, DNS, and DHCP.

- Experience in troubleshooting complex virtualization issues in production environments.

- Hands-on experience in administering and troubleshooting Cisco UCS environments.

- Strong knowledge of Cisco UCS Manager, Fabric Interconnects, Chassis, and Blade Servers.

- Experience with UCS Service Profiles, Templates, Pools, and Policies.

- Familiarity with Cisco UCS Central/Intersight administration and monitoring.

- Experience in firmware upgrades, patch management, and UCS infrastructure maintenance.

- Experience performing health checks, capacity planning, and root cause analysis for UCS infrastructure.

- Ability to coordinate with server, storage, and network teams for infrastructure-related activities.

- Hands-on experience with PowerCLI/PowerShell automation and scripting.

- Familiarity with ITIL processes, Incident Management, Problem Management, and Change Management.

- Experience in capacity planning, performance tuning, and root cause analysis (RCA).





- Excellent communication, documentation, and stakeholder management skills.

- Ability to support critical infrastructure in a 24x7 enterprise environment.

Tools / Platforms

- ServiceNow / ServiceNow ITOM for ITSM processes, incident/problem/change management, event correlation, CMDB management, and service operations.

- SolarWinds, Grafana, VMware Aria Operations (vROps), and ServiceNow ITOM for infrastructure monitoring, performance management, capacity planning, and observability.

Key Responsibilities*

- Manage and support VMware vSphere environments (ESXi, vCenter Server). Own L2/L3 VMware operations support for virtual infrastructure stability lifecycle activities, incident resolution, and support of business-critical virtual workloads

- Perform installation, configuration, upgrades, and patching of VMware infrastructure.

- Drive ESXi version currency and upgrade planning, upgrading non-latest / out-of-support ESXi versions to maintain patch compliance and OEM supportability.

- Own the ESXi host lifecycle roadmap, prioritizing version upgrades, warranty/support considerations, and host refresh decisions.

- Govern risk management, DR alignment,



and service availability metrics for the hypervisor estate.

- Monitor and maintain high availability of virtual environments.

- Configure and manage VMware HA, DRS, vMotion, Storage vMotion, and Fault Tolerance.

- Capacity planning and performance tuning of virtual infrastructure.

- ESXi hosts lifecycle management and cluster administration.

- Manage datastore provisioning and VM resource allocation.

- Conduct health checks and infrastructure audits.

- Support DR solutions and disaster recovery testing.

- Participate in DR planning and recovery validation for VMware-hosted workloads in line with Customer’s formalization of DR expectations and Experience with VMware Site Recovery Manager (SRM).

- Knowledge of backup solutions such as Veeam, Commvault, NetBackup.

- Create SOPs, and operational documentation.

- Maintain asset inventory and configuration records.

- Ensure compliance with security and organizational standards.

- Provide Level 3 technical support for complex VMware issues.

- Analyze and resolve critical incidents within SLA timelines.

Perform Root Cause Analysis (RCA) and implement preventive measures

- Coordinate with OEM vendors (VMware/Broadcom, Dell, HPE, Cisco, Lenovo) for issue resolution.

- Work with ServiceNow / ServiceNow ITOM / SolarWinds / Grafana for event monitoring, ticketing, visibility, and trend reporting.

- Lead planning tied to hypervisor standardization and customer's forward-looking compute transformation direction.

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