8–12 years of experience in retail collections, with at least 3–5 years in a regional leadership role.
Experience managing secured and/or unsecured retail loan portfolios.
Proven track record of achieving collection targets and leading large, geographically dispersed teams.

Skills & Competencies

Solid leadership and people management skills.
Expertise in retail collections and delinquency management.
Analytical and data-driven decision-making abilities.
Excellent negotiation and conflict resolution skills.
Strong communication and stakeholder management capabilities.
Proficiency in collection systems, MIS reporting, and Microsoft Excel/Power BI.
Sound understanding of regulatory and compliance requirements.

Preferred Industry Experience

Banking
NBFCs
Housing Finance
FinTech
Consumer Lending

Behavioral Competencies

Customer-centric mindset
Result orientation
Strategic thinking
Decision-making under pressure
Problem-solving
Collaboration and teamwork
High ethical standards and integrity

📌 RCM-Front End (India)
🏢 Aditya Birla Capital
📍 India