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Job Category
Software Engineering
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
About the Role
We are seeking an experienced Quality Engineering Architect to drive the design and evolution of test automation frameworks and AI-powered quality tools for Salesforce Service Cloud. This role will architect scalable, intelligent testing
solutions that leverage LLM integration and AI-driven approaches to transform how we ensure product quality across our portfolio of enterprise products.
You'll work at the intersection of AI innovation and quality engineering, designing frameworks and tools that support critical Service Cloud products including:
ITSM (IT Service Management) - Incident, Problem, Change and Release Management, Asset management, configuration management database & discovery
Agentforce Contact Center (AFCC/Thunderbird) - Omnichannel routing, agent workspace, supervisor tools
CSP (Customer Service Platform) - Core service delivery capabilities like Case management, knowledge, SLAs, entitlements
Messaging Channels - Multi-channel communication platforms like Slack, teams, SMS, WhatsApp
As an Architect on the Q3 team, you will work alongside engineering leaders and architects across Service Cloud to design robust frameworks, identify