C.H. Robinson is looking for a Gateway Manager - Air to lead our import and export gateway operations, driving service excellence, operational performance, and financial results.
In this role, you will lead and develop a high-performing team, foster a culture of growth and accountability, and collaborate across our global network to deliver customer-focused air freight solutions.
You will play a key role in customer retention and growth, carrier and warehouse partner management, pricing strategy, and the continuous improvement of gateway operations to ensure exceptional service delivery and business success.
If you're a results-driven logistics leader who thrives in a fast-paced setting and is passionate about developing people, driving operational excellence, and creating meaningful customer impact, we'd love to hear from you
Responsibilities:
The duties and responsibilities of this position consists of, but are not limited to, the following:
Leadership:
Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers,
resulting in higher employee engagement and overall customer satisfaction
Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process
Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
Play major role in recruitment, onboarding, and continuous development of talent
Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews
Communication:
Regularly share industry news, department changes, and process updates to department
Provide guidance to employees on how to respond to complex consolidation scenarios
Collaborate with all relevant regional leadership and air/ocean service line management to ensure efforts are in alignment with company and regional initiatives
Proactive collaboration with the C.H. Robinson overseas