Executive - IT Support (POS & Software Support) (Kolkata)

Executive - IT Support (POS & Software Support) (Kolkata)

10 Aug
|
TURTLE
|
Kolkata

10 Aug

TURTLE

Kolkata

About Us

Turtle, From Kolkata, With Character
Born in 1993 on the streets of Kolkata, Turtle makes clothes that feel personal and travel well through time. Thirty-two years on, we still obsess over fit, fabric and finishing—because the pieces you reach for most should earn their place in your life.
What We Believe
We design for movement—between roles, cities, and seasons. Timeless over trendy. Considered over loud. Human over hype.
Clarity first: clean lines, versatile colours, easy layering.
Comfort by design: engineered fits and soft-to-wear fabrics.
Built to last: better materials, stronger construction, reliable quality.
Craft & Fabric
Great style starts with excellent cloth. We work with trusted mills, test for hand-feel, breathability, drape and durability, and finish every piece with thoughtful details—buttons, seams, interlinings—that hold up to real life.
Made in India, For the Way India Lives
From Kolkata’s heritage to today’s rhythm, Turtle blends classic tailoring with modern comfort. Honest quality, thoughtful pricing, and pieces that work hard across your week.





Job Summary
The IT Support Executive will provide remote technical support to retail store users for POS (Point of Sale) applications and related IT systems. The role involves troubleshooting issues, coordinating with internal teams and vendors, ensuring minimum downtime, and maintaining smooth store operations.

Key Responsibilities
Provide first-level remote support for POS software and hardware issues across retail stores.
Resolve user queries related to billing, promotions, loyalty, gift cards, payment modes, and store operations.
Log, track, and close support tickets within defined SLAs.
Coordinate with infrastructure, application, and vendor teams for issue resolution.
Assist in POS roll out, software updates, testing, and user acceptance.
Monitor daily POS health and ensure timely resolution of critical issues.
Maintain issue logs, documentation, and user manuals.
Provide basic user trainin

📌 Executive - IT Support (POS & Software Support) (Kolkata)
🏢 TURTLE
📍 Kolkata

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