Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting current direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Assistant Vice President - OPERATIONS
In this role, you will:
Contribution towards sustainable savings in relation to Process Efficiencies. Supporting each global product on a regional basis by function or market.
To plan for standardization of CTLA processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.



The role holder is expected to spend at least 30% of the time on operations. Job holder is expected to monitor daily BAU deliverables and ensure quality & timeliness is being met as per agreed PLA..
Supporting Corporate Trust & Loan Agency, covering US, UK, MENA or APAC for multiple clients. Establish and maintain effective relationship with customer, business areas and identify areas of service improvements. Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction. Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
Lead by example through service excellence and driving quality initiatives fo

📌 Assistant Vice President (Kolkata)
🏢 HSBC
📍 Kolkata