About Us

Nexora Commerce — the engine behind Tudoholic

Nexora Commerce Pvt. Ltd. is the company building the technology, data, and operating systems behind Tudoholic — one of Nepal’s largest fashion and lifestyle e-commerce operations.

We run a high-velocity, cash-on-delivery model: products are discovered, sourced from international markets, imported, quality-checked, listed, dispatched, and delivered across Nepal every day. For customers, that whole operation often becomes real through one conversation — a confirmation call, a delivery update, a WhatsApp message, or a helpful answer at the right time.

What makes the next phase different is customer trust at scale. As order volume grows, every customer interaction has to be explicit, patient, accurate, and properly recorded so the shopping experience stays smooth.

The Founder’s Story

Ten years ago, Tudoholic started with a small number of orders and a simple promise: make online shopping more trustworthy for customers in Nepal. Today, we move roughly a thousand orders a day,



and that promise still depends on the people customers speak to.

A customer may contact us to confirm an order, change a delivery detail, ask about a shipment, or understand a return. Each moment is simple on the surface, but it decides whether the customer feels heard, helped, and confident.

That is why we are looking for people who communicate clearly, stay patient under pressure, and take responsibility for small details that make the whole experience better.

If that sounds like you, we would like to meet you. This is one of those roles.

Sagun

Founder & CEO, Nexora Commerce Pvt. Ltd.

Role 11

We’re Hiring

Customer Service Associate

The person who helps customers feel heard, informed, and confident from order to delivery.

Reports to Customer Service Lead Team Customer Service Location Kathmandu Level Associate

What You’d Be Walking Into

A live customer operation, where calls, emails, WhatsApp messages, Viber messages, order conf

📌 Customer Service Associate (Nirsa)
🏢 Tudoholic
📍 Nirsa