Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering, as an IT Service Operations Engineer in Pune, India

Role Description & Responsibilities:

In this role, you will be responsible for:

Technical Support:

Install, configure, image, and deploy Windows 11 laptops/desktops using standard enterprise build processes.
Perform troubleshooting related to OS performance, boot issues, BSODs, driver conflicts, Windows updates, and application compatibility.
Configure and support local and domain user profiles, BitLocker, Secure Boot, and TPM-related settings.
Provide basic macOS administration including device setup, OS updates, application deployment, and troubleshooting of common macOS issues.
Support Microsoft Office applications including Outlook, Word, Excel, and PowerPoint.
Assist in deploying security baselines and endpoint configuration policies.
Troubleshoot basic LAN, Wi-Fi, VPN, DNS, DHCP, and proxy-related connectivity issues.
Diagnose and replace faulty laptop/desktop components including RAM, SSD/HDD, batteries, adapters,



docking stations, and peripheral devices.
Configure and troubleshoot printers, scanners, webcams, headsets, conference room equipment, and USB devices.
Deploy VM, VDI machines as per business requirements
Provide technical support to executives

IT Asset Management:

Manage the complete lifecycle of IT assets, including procurement, receiving, tagging, allocation, transfer, repair, return, retirement, and disposal.
Maintain an accurate inventory of all IT assets, including laptops, desktops, monitors, mobile devices, peripherals, and software licenses.
Ensure all asset information is accurately updated in the IT Asset Management (ITAM) system.
Perform periodic physical asset verification and reconcile inventory discrepancies.
Monitor software license usage and ensure compliance with licensing agreements.
Generate periodic reports on asset inventory, utilization, lifecycle status, and compliance.
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📌 IT Service Operations Engineer (India)
🏢 Dassault Systèmes
📍 India