Job Location: Pune, Chennai, Noida

Location Flexibility: Multiple Locations in Country

Req Id: 10849

Posting Start Date: 8/5/26

Job Title: Senior Telephony SME

Location: [Pune/Chennai/Noida]

Position Summary:The Senior Telephony SME is a critical technical leadership position responsible for the end-to-end lifecycle of our Genesys Contact Center ecosystem and integrated voice technologies. This role demands deep technical mastery, strategic foresight, and the ability to drive complex troubleshooting, architectural design, and operational excellence. You will serve as the highest escalation point for critical incidents, mentor L2 teams, and act as a key contributor to strategic projects that enhance our customer and agent experiences.

Required Skillsets:Expert-level Genesys suite proficiency (Genesys Contact Server, Engage, Cloud, PureConnect, Composer, Routing, Reporting, Administrator, WFM, Speech Analytics); Cloud9 telephony administration and troubleshooting10+ years Voice Networking experience; very solid Luware, AudioCodes SBC,



VoIP/PBX/PSTN,Call Manager’s(Cisco/Avaya/Nortel/Alcatel, CUCM,CME,CUC,UCCX,UCCE), Mobicall Fire Alarm knowledge; expertise in Wireshark (PCAP) and AudioCodes Syslogs Viewer; familiar with Xurrent/TFSNow; exceptional communication, problem-solving, team collaboration, critical thinking, adaptability, mentoring, and strategic thinking.

Technical Expertise:Enterprise Telephony & Unified Communications Mastery: Genesys: Expert-level understanding and hands-on proficiency across the Genesys ecosystem, including but not limited to Genesys Contact Server, Genesys Engage, Genesys Cloud, Genesys PureConnect, Genesys Composer, Genesys Routing, Reporting/Analytics, Administrator, Workforce Management (WFM), and Speech Analytics.Expert-level understanding and hands-on proficiency across enterprise telephony ecosystems including Cloud9 Telephony, Microsoft Teams Voice, Cisco Collaboration Suite, SIP platforms, telephony gateways, call routin

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