About The Role

Aivar is building next-generation cloud contact center solutions with Amazon Connect as the foundational platform, layering GenAI and Agentic AI capabilities on top to transform customer experience delivery. We're looking for a Senior Amazon Connect Engineer to join our Delivery team and lead the design, build, and deployment of intelligent contact center solutions for our customers.

This is a hands-on delivery role — you'll be architecting and implementing production-grade Amazon Connect environments, integrating AI/GenAI features, and solving hard telephony and real-time communication problems for enterprise customers.

What You'll Do

Architect and build Amazon Connect contact center solutions: inbound/outbound flows, IVR, routing, queues, and omnichannel (voice, chat, email)
Own telephony end-to-end — PSTN/SIP trunking, number porting, DID/toll-free provisioning, carrier coordination, and outbound campaign setup (predictive/progressive dialing, compliance-aware calling)
Design and troubleshoot real-time communication layers: WebRTC softphones,



WebSocket event streams, HTTP/2 API integrations
Layer GenAI/Agentic AI onto contact center workflows — virtual agents, real-time agent assist, auto-summarization, sentiment analysis, conversational self-service — using Lex, Bedrock, Contact Lens, or equivalent
Integrate Connect with CRM/ticketing systems (Salesforce, ServiceNow, etc.) via Lambda and Connect APIs
Architect for scale, resilience, and security per AWS Well-Architected practices
Partner with Solutions Architects/pre-sales on scoping; lead technical delivery through go-live
Advise customers on Amazon Connect's positioning against competing CCaaS platforms
Produce documentation, runbooks, and knowledge transfer for customer teams
What We're Looking For

5+ years on cloud contact center platforms, with robust hands-on Amazon Connect experience across contact flows, ACD/routing, queues, telephony (PSTN, SIP, number porting), and real-time protoco

📌 Senior Amazon Connect Solutions Engineer (Bengaluru)
🏢 Aivar Innovations
📍 Bengaluru