Job Summary:


We are seeking an experienced Desktop Support L2 Engineer with strong expertise in application support. The role involves providing technical support for end -user systems and business -critical applications, ensuring seamless operations and quick issue resolution.

Key Responsibilities:


- Provide L2 deskside and remote desktop support to end users

- Manage application support including installation, configuration, patching, and upgrades

- Troubleshoot and resolve system and application -related incidents using ITSM tools

- Handle IMAC (Install, Move, Add, Change) and asset lifecycle activities

- Coordinate with vendors/OEMs for L3 escalations and ensure timely resolution

- Monitor application performance and suggest improvements





- Act as a bridge between IT teams, business stakeholders, and management

- Ensure adherence to SLA, CSAT, and quality standards

- Maintain proper documentation and knowledge base


Preferred Skills:

- Experience in vendor coordination and escalation handling

- Understanding of enterprise IT environments

- Strong analytical and problem -solving skills


Additional Requirements:

- Willingness to work from office (Pune)

- Immediate joiners or candidates with short notice preferred