Opening
for Deputy
Manager (International Voice Process) Leading
MNC (Pune)

Profile
- Deputy
Manager (International Voice Process -Banking)

Experience - 5+ Years

CTC
- 8.0
L - 10.0
L

Job
Location - Pune

Qualification - Any Graduate

Shift -
Adaptable Shift

Notice
Period - Immediate -30 Days

Job
Description -

- International Voice Process Experience is Must

- Should Be Assistant Manager with 1+ Year /Team Leader with 2+ Years of Experience.

- Candidate from Banking Industry is preferred

- Oversee
the hiring and training of fraud investigation personnel to ensure
an effective unit

- Handle
2nd level escalations

- Ensure
adherence to KPI and SLAs in operations delivery

- Ensure
attritions targets are not breached

- Actively
participate in governance calls with the clients for effective
process management

- Manage
operations through end to end planning, metrics review and root
cause analysis

- Manage
Client relationship as part of operations delivery;

- Drive
change by successful implementation of process improvement
recommendations

- Review
overall staff performance and recommend training needs

- Liaise
with HR, Facilities, Training, IT & Network teams to ensure
seamless operations delivery

Interested
candidates can reach me on (phone hidden) or mail the updated CV on sushma.m@2coms.com