Job Title: Customer Support - Inbound // Day Shift - Kolkata
Location: Kolkata (Work From Office)
Experience: 6 months - 2 Years
Employment Type: Full -Time
Mode of Interview: F2F
Summary:
We are seeking a customer -focused and detail -oriented
Inbound Customer Support Executive to handle incoming calls from customers. The
role involves addressing customer queries, resolving issues efficiently, and
ensuring a high level of customer satisfaction through professional
communication and timely support.
Responsibilities:
- Make outbound calls (100 -150 Per day) to candidates in a
professional and efficient manner.
- Share accurate, transparent, and complete information using the
appropriate tools and resources.
- Understand candidate queries, provide timely resolutions, or
escalate issues to the concerned team when required.
- Maintain and update detailed records of all interactions in
Excel.
- Prepare and manage daily,
weekly, and monthly MIS reports
using Excel.
- Ensure adherence to process guidelines and maintain high
quality and productivity standards.
- Location: (New Alipore, Salt Lake Kolkata) Work From Office
- Note - Only Kolkata candidates are eligible.
Requirements
Requirements:
- Bachelor's degree in any field
- Min 06 months to 1 year experience in BPO or Tele calling or
Tele sales Industry.
- Must have laptop or desktop with 8 GB RAM
- Must have stable wifi/ network connection
Benefits
Salary : Upto Rs. 14000 take home
Day shift (9:30 AM – 6:30 PM)
6 days Working (2nd & 4th Saturday & Sunday off)
Note: Please do not apply if you are looking for WFH
📌 Customer Support Inbound // Day Shift - Kolkata
🏢 Important Business
📍 Kolkata
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