10 Aug
|
Important Group
|
New Delhi
10 Aug
Important Group
New Delhi
We are looking for a customer -focused Customer Support Executive to handle customer queries, resolve issues, and ensure a positive customer experience through timely and effective communication.
Key Responsibilities:
- Handle customer inquiries through phone, email, chat, or support tickets
- Resolve customer issues promptly while maintaining service quality standards
- Document customer interactions, complaints, and resolutions accurately
- Coordinate with internal teams to resolve escalated customer issues
- Follow standard operating procedures and customer service guidelines
- Maintain customer satisfaction and service -level commitments
- Identify recurring customer issues and suggest process improvements
Requirements
- Graduate in any discipline
- 1–5 years of experience in customer support or service roles
- Robust verbal and written communication skills
- Good problem -solving and interpersonal abilities
- Basic knowledge of CRM or customer support tools is preferred
- Ability to handle customers professionally in a fast -paced environment
Benefits
- Market-competitive salary package
- Paid leaves and holidays
- Performance -based incentives
- Training and career growth opportunities