Customer Success Manager - Pune

Customer Success Manager - Pune

10 Aug
|
Important Company of the Sector
|
Pune

10 Aug

Important Company of the Sector

Pune

Customer Strategy & Engagement


● Act as a trusted advisor and strategic partner for enterprise accounts.


● Own account strategy—aligning customer goals with KPOINT’s video
intelligence solutions.


● Build executive relationships, run governance reviews, and drive long -term
value creation.
Solutioning & Business Impact


● Map customer problems to scalable use cases, ensuring clear business
outcomes.


● Partner with Product and Engineering to design solutions that deliver impact.


● Drive innovation in accounts by proactively identifying new opportunities.
Growth & Analytics


● Use data and insights to uncover adoption gaps, growth levers, and ROI
opportunities.


● Influence renewals and expansions through measurable success metrics.


● Collaborate with Sales to drive cross -sell and upsell strategies.
Renewals & Risk Management


● Proactively manage account health and mitigate risks.


● Ensure seamless renewals by demonstrating tangible business value.






● Handle escalations with a focus on customer trust and retention.
Cross -Functional Leadership


● Champion the voice of the customer within KPOINT.


● Work closely with internal teams to influence product strategy and roadmap.
● Create and share best practices, playbooks, and executive reports.


Requirements

● 5–10 years in Customer Success, Strategic Account Management, or Consulting
at a SaaS/Enterprise company.


● Solid track record of renewals, expansions, and executive stakeholder
management.


● Demonstrated ability to craft account strategies that drive measurable outcomes.


● Business acumen with expertise in interpreting usage and business metrics.


● Strong consultative, presentation, and communication skills.


● Experience with APIs, SSO, enterprise integrations is a plus.


📌 Customer Success Manager - Pune
🏢 Important Company of the Sector
📍 Pune

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