10 Aug
|
Important Business
|
Coimbatore
10 Aug
Important Business
Coimbatore
- Contact existing customers/distributors regularly through phone calls to maintain robust business relationships.
- Follow up with customers who have not placed orders for a long period.
- Identify customers with reduced order quantities and understand the reason for the decline.
- Encourage repeat orders by explaining product availability, offers, and company support.
- Inform customers about new product launches, schemes, and stock updates.
- Maintain proper records of customer interactions, order status, and follow -up activities.
- Coordinate with the sales and dispatch team regarding customer requirements and pending orders.
- Resolve basic customer concerns and escalate major issues to the concerned department.
- Ensure timely follow -up on pending payments or order confirmations when required.
- Build and maintain healthy relationships with existing customers to improve retention and sales continuity.
- Prepare daily/weekly reports on customer calls, responses, and order conversions.