Customer Relationship Executive (Surat)

Customer Relationship Executive (Surat)

10 Aug
|
Recognized
|
Surat

10 Aug

Recognized

Surat

➢ Post -Installation Feedback


• Conduct customer feedback calls after installation of Whitelion home automation
systems.


• Verify installation quality, system functionality, and customer understanding of
product usage.


• Ensure customers are satisfied with the installation team and overall experience.




➢ Post -Service Feedback


• Take feedback after service visits / maintenance calls.


• Evaluate engineer performance, response time, and issue resolution quality.


• Capture customer concerns, recurring issues, or dissatisfaction.




➢ Customer Engagement


• Maintain qualified and positive communication with customers.


• Guide customers on basic usage of smart home systems, if required.


• Build strong and long -term customer relationships.




➢ Complaint Handling & Escalation


• Identify service gaps and customer complaints.


• Escalate critical issues to technical or service teams.


• Ensure timely closure of issues with proper follow -ups.








➢ CRM & Data Management


• Record all customer interactions and feedback in CRM systems.


• Maintain accurate data on installation and service experience.




➢ Reporting & Insights


• Prepare daily/weekly reports on:


> • Customer satisfaction (CSAT)
>
>
> • Feedback trends
>
>
> • Common service/product issues
>
>
> • Suggest improvements to enhance installation and service quality.
>
>
>
> Benefits
>
> ➢ Excellent communication skills (Hindi & English; regional language preferred)
>
>
> ➢ Strong listening and problem -solving ability
>
>
> ➢ Customer -first mindset with empathy
>
>
> ➢ Basic understanding of IoT / home automation systems preferred
>
>
> ➢ CRM and MS Excel knowledge
>
>
> ➢ Good follow -up and coordination skills
>
>

📌 Customer Relationship Executive (Surat)
🏢 Recognized
📍 Surat

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