International Potato Center

POSITION ANNOUNCEMENT

Ref: 2026/09/Consultant/IND/ASIA

Consultant (IT)

Agra, Uttar Pradesh, India

The International Potato Center (CIP) is seeking a dynamic and
creative Consultant (IT) For its office based
in Agra, Uttar Pradesh, India.

About CIP: CIP is part of the
CGIAR global research partnership committed to transforming food, land, and
water systems in a climate crisis. CIP’s mission is to develop and share
science -based innovations in potato, sweet potato, and other root and tuber
crops. CIP partners with organizations in over 20 countries in Africa, Asia,
and Latin America to strengthen agri -food systems and provide economic, social,
and nutritional benefits, especially for women and youth. We integrate social
and biophysical sciences to address complex challenges in food and agriculture.
For more information, please visit https://cipotato.org/about/.

About the position: The
International Potato Center (CIP) is looking to engage a Consultant (IT) for
CIP country and project offices for routine IT support across all offices
within India.

Key
responsibilities:

· Provide regular and urgent IT
technical support to office users (including staff, consultants and visitors)
with hardware and software issues and requests that affect their capacity to
use any IT related equipment (e.g. laptops, smartphones, peripherals, printers,
projectors, conference devices); coordinating and escalating with suppliers,
ITU and local administrative parties as required to deliver the required
support.

· Provide regular and urgent IT
technical support to users for issues and requests related to network and
internet performance and availability, coordinate and escalate with suppliers
(ISP), ITU and local administrative parties as required to deliver the required
support.

· Ensure network equipment
(switches, routers, wireless access point) software and firmware is up to date
by assessing and patching them as required by the criticality of the updates.

· Monitor network performance to
proactively detect current and potential issues; and manage network access to
help prevent security incidents.

· All support calls must be
logged whether they originated via phone, email, or other channels,




recording Open Date, User, Ticket Summary, Close date and ITU ticket # (for
information security incidents).

· Desirable: The consultant must
offer a ticket management system to log and report on support tickets.

· Provide conference support.

· Assist the Country Asset Administrator to ensure
that the IT equipment
information and inventory is up -to -date, according to CIP's IT inventory requirements.

· Identify obsolete equipment,
recommend, and support IT asset decommission by ensuring CIP’s data is purged, according to the standard IT asset disposal procedure
of CIP.

· Provide yearly computer
maintenance consisting of cosmetic and internal cleaning, hardware (test and
diagnostics) and operating system cleanup (temporary files, manufacturer
tests).

· Ensure information security incidents are informed to ITU (cip [email protected]) and assist
with incident resolution in coordination with ITU.

· Support the CIP's information security awareness program (to prevent phishing and other
cyberthreats) with quarterly training, new staff training, and follow -up.

· Document procedures related to
office IT support and operation including network security assessment and
patching, network configuration, supplier contacts and escalation, and others
as required.