Job Overview:

As a Cluster
Manager, you will be responsible for overseeing multiple properties within our
organization.

Key
Responsibilities:

1. Customer
Experience:

- Ensure
exceptional guest experiences at all cluster properties

- Innovate and
implement ideas to enhance guest experiences.

- Promptly
resolve any guest complaints or issues to maintain high levels of guest
satisfaction.

2. Staff
Management:

- Develop grooming
standards and establish disciplinary procedures for staff.

- Oversee
training programs for on -ground staff to enhance performance.

- Support hiring
of non -managerial staff.

3. Property
Maintenance:

- Customize and
implement Keekoo SOPs and systems to ensure each property is spectacular and
well -maintained.

4. Housekeeping Oversight:

- Manage and




execute the housekeeping roster to maintain cleanliness standards.

5. Vendor
Relations:

- Manage
relationships with vendors to optimize service and cost -efficiency.

6. Property
Operations:

- Work towards
achieving restaurant sales targets.

- Innovate and
suggest cost -saving ideas to minimize expenses.

- Monitor and
reduce wastage.