We are looking for a Client Relationship Management Analyst with experience in Commercial Banking and Trade Finance Operations. The role involves managing client mandates, ensuring compliance with regulatory requirements, coordinating with cross -functional teams, and delivering exceptional client service while maintaining operational excellence.
Key Responsibilities
Client & Stakeholder Management
- Act as primary contact for mandate -related client queries and escalations.
- Coordinate with Relationship Managers, Legal, Compliance, Risk, Operations, and Technology teams.
- Provide timely updates to stakeholders on mandate processing status.
- Manage aging cases and ensure prompt resolution of escalations.
Operations & Service Delivery
- Process recent mandates, amendments, renewals, and removals within defined SLAs.
- Ensure documentation accuracy and completeness.
- Monitor operational KPIs and service metrics.
- Conduct root cause analysis and implement corrective actions.
Risk & Compliance
- Ensure adherence to regulatory and internal policy requirements.
- Support audit reviews and compliance assessments.
- Maintain risk registers and track remediation actions.
- Participate in RCSA and control review activities.
Process Improvement
- Identify opportunities for automation and workflow optimization.
- Drive process efficiency initiatives to improve turnaround times.
- Support system enhancements, migrations, and transformation projects.
- Prepare business impact assessments and post -implementation reviews.
Required Qualifications
- Bachelor's Degree in any discipline.
- 2–4 years of experience in Commercial Banking, Trade Finance, Banking Operations, or Client Servicing.
- Strong understanding of banking documentation and mandate governance.
- Experience managing operational risk and compliance requirements.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple priorities in a fast -paced environment.
📌 Client Relationship Management Analyst Trade Finance (Bengaluru)
🏢 Important Business
📍 Bengaluru
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